Sales Policy for Carsurii

Effective Date: November 23, 2024

At Carsurii, we are committed to providing excellent products and services. To ensure a smooth purchasing experience, we have created the following sales policy. Please take the time to review it before making a purchase.

1. Order Process

  • Placing an Order: When you place an order on our website or through customer service, it means you agree to purchase the products as described on the website. Your order will be processed once payment has been confirmed.
  • Product Availability: All products are subject to availability. If an item is out of stock, you will be notified via email, and your order will be adjusted accordingly. We aim to keep our website updated with accurate stock levels.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details, including item(s) purchased, price, and shipping information.
  • Order Cancellation: Orders may be canceled within 24 hours of placement if they have not yet been processed for shipment. After this period, cancellations are not possible. Please contact us immediately if you need to cancel your order.

2. Payment Terms

  • Accepted Payment Methods: We accept a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment gateways supported by our website.
  • Billing Information: All billing information must be accurate and complete. Any discrepancies or issues related to billing may delay the processing of your order.
  • Payment Authorization: We reserve the right to verify payment details before processing your order. If there are any issues with payment authorization, we will contact you directly.

3. Pricing

  • Pricing Accuracy: Prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. We strive to ensure that all prices are accurate, but errors may occur. If we notice a pricing error after you have placed your order, we will notify you as soon as possible and offer the option to adjust the price, cancel the order, or process a full refund.
  • Sales Tax: Sales tax is applied to all orders as required by law based on the shipping address provided. The applicable tax will be calculated at checkout and included in your order total.

4. Shipping & Delivery

  • Shipping Methods: We offer a variety of shipping options to suit your needs. Shipping fees are calculated based on the size, weight, and destination of your order.
  • Delivery Time: Delivery times may vary depending on your location and the shipping method selected. We strive to ship all orders within 1-2 business days, but delays may occur due to circumstances beyond our control (e.g., weather, third-party carriers).
  • Shipping Confirmation: Once your order ships, you will receive an email with tracking information to monitor the status of your delivery.
  • International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs fees, taxes, and duties. Customers are responsible for any additional charges imposed by customs.

5. Returns & Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for detailed information on how to return products and request refunds.
  • Product Condition: Products must be returned in their original condition with all packaging intact. Items that have been used, damaged, or altered in any way will not be eligible for return or refund unless defective.
  • Refunds: Refunds will be issued to the original payment method after we have received and inspected the returned item(s). Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.

6. Customer Service

  • Support: If you have any questions regarding your order, our products, or our sales policies, please contact our customer service team at info@carsurii.com or call (409) 994-2652. Our team is here to assist you with any inquiries or concerns you may have.

7. Legal Compliance

  • Applicable Laws: By purchasing from Carsurii, you agree to comply with all applicable laws and regulations in the United States. We reserve the right to refuse service to anyone who violates our terms and conditions.
  • Changes to Sales Policy: We reserve the right to modify this Sales Policy at any time without prior notice. Any changes will be reflected on our website, and the revised policy will become effective immediately upon posting.